Customer support is about trust and your credibility.

One negative review can ripple across platforms and impact how people see your brand. That’s why my approach focuses on resolving issues efficiently while protecting your reputation.

• Omni Channel support: email, live chat, SMS, WhatsApp, DMs

• Returns, exchanges and complaints: Handling these requests is one of the most critical and time-consuming challenge for an online retailer.

• Local expertise of carriers protocols, cross-border delivery tracking and mitigation of fraudulent claims to contain escalated costs.

Online stores need constant attention.

A "set-and-forget" workstyle will sabotage any momentum you gained, si it's vital to keep you finger on the pulse 24/7.

I boost products across multiple channels through a blend of creative flair and funnels to lead the visitors. That's just the start. There are multiple actions to integrate to sustain progress, such as:

• Reducing charge-back exposure from international transactions

• Improving conversions with optimized check out flow

• Reducing cart abandonment through a gap analysis

• Dropshipping: Setting up automations for order fulfillment

• Optimizating individual pages to accelerate indexing

• Site architecture and structured data and coherent catalog

• Supplier Optimizer: comparing suppliers by performance

Gone are the days when launching an online store on Amazon and relying on organic growth to bring visibility.

Even Shopify is showing signs of oversaturation across several product categories.

The solution?

Facebook Ads Strategy.

I use the Advantage Shopping Campaign to get more bang for the buck.

• SetUp Strategy: Account Structure for campaign performance

• Creative Strategy: Video ads, carrousel ads, seasonal promotions

• Audience Targeting Strategy

• Budget Strategy

How To Get Started

To get off to a good start, an option could be to provide support during a seasonal demand so your team doesn't burnout. Another option is providing after-hours coverage in the evenings or weekends.

You can also sample my skills by selecting one of these 2 products:

Website audit for a "health check"

- OR -

Conversion rate optimization for a gap analysis to find the "leaks" in your store.

Purchasing a webstore audit introduces me to all the facets of your store's operations, allowing me to boost its efficiency if we follow up with an on-going collaboration.

Pricing

Varies according to services, premium productivity tools, and the scope of real-time availability we agree on.

The purchase of a webstore audit can be applied toward on-going operational support agreement (please ask for details)

Are We A Good Fit?

To assess whether we're a good fit, I usually recommend a small paid trial period of 2 weeks -

Thereafter, if there is a mutual interest, our collaboration runs month-to-month giving you flexibility without the burden of subscriptions or long-term contracts.